We are all watching the development of the coronavirus pandemic with feelings of concern and uncertainty. We are all in uncharted territory, and it is important that we remain calm and carry on.

Our aim is still to provide you with the service that you expect and we are taking appropriate measures to protect our employees and our business. By doing so, we will live up to our social responsibility to prevent the virus spreading further, while ensuring the business continuity that supports and enables our customers and the economies we operate in.

We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely to provide you with seamless service should any of our staff need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close the offices and/or switch to a remote working model. In the event of this happening, we would operate as follows:

Contacting Us

E-mails will be picked up remotely and answered in the usual way.

To ensure an effective and efficient service, please only use the e-mail address below.

E-mail us: [email protected]

For all other matters, i.e. personnel; legal; business operations etc.

E-mail to: [email protected]

How you can Help Us

If you have a new Claim Booklet to return and/or documents (i.e. wage slips; P60 etc.) to send to us, you can alleviate pressure on the Royal Mail by scanning and e-mailing them to us

E-mail to: [email protected]

As always, we remain committed to providing you with an unparalleled level of service and will continue to monitor the situation, providing you with appropriate and necessary updates.